Privacy Policy

PRIVACY NOTICE

Registered Company Name and Office: 

PINNACLE INTERNATIONAL FREIGHT LIMITED, Unit 1 Swannington Road, Broughton Astley, Leicester LE9 6TU

We appreciate your concerns over data privacy and protection, but you can rest-assured that we only use your personal data (information about you or that which can be linked to you) in ways you’d expect us to – this Privacy Notice is a great way for us to communicate that to you.

This Privacy Notice applies to Pinnacle International Freight Limited and describes the types of personal data we collect, how we use it, and with whom we may share it.  If you have any questions or queries regarding this Privacy Notice, or our privacy programme in general, please contact us using the details provided in the ‘How to Contact Us’ section at the bottom of this page.

Personal Data We Collect and How We Use It 

Personal Data you provide;

• Contact us
• Request a quote
• Download shipping guide
• Prospective customer
• Orders
• Shipment tracking/webtracker
• Home delivery
• Careers
• Employees
• Contractors
• Suppliers

Personal Data we collect by automated means; 

• Cookies and tracking technologies 

Personal Data We Share and/or Process using Data Processors;

• IT Infrastructure and Software Support Providers 
• Microsoft
• Zoom
• Cargowise one CRM
• Cargowise one invoicing
• locateIT
• social media
• hauliers/third party couriers
• Links to Other Websites 
• How We Protect Personal Data
• Personal Data We Transfer
• How Long We Keep Personal Data 
• Your Choices and Rights 
• Updates to This Privacy Notice 
• How to Contact Us 

Personal Data We Collect and How We Use It

Personal Data You Provide 

You may choose to provide personal data (such as your name, address, telephone number and email address) to us. Here are the ways in which you may provide that information and the types of information you may submit as part of the process. We also tell you how we use the information entrusted to us.

Contact Us

After viewing our website, you may decide to contact us via telephone, email, or the form on the “Contact Us” page. Your name and email address, and any other personal data you choose to provide, will only be used for the purpose of dealing with your enquiry / responding to your message.

Request A Quote

If you request a quote via the form on the “Request a Quote” page on our website, the personal data you provide will only be used for the purpose of providing you with a quotation.

Download Shipping Guide

In order to receive a copy of our free shipping guide via the “Guide to Successful Shipping” page on our website, you’ll be required to provide your name and email address, we’ll subsequently email you a copy of the “Guide to Successful Shipping” by reply. You can also request a physical copy of the guide for which you will be required to provide a postal address.

Prospective Customers

As a business-to-business company, we will rely on Legitimate Interests to communicate to prospects where appropriate, for example after we’ve met/exchanged contact details at an event. 

We purchase business-to-business (B2B) marketing lists (which include business email addresses, telephone numbers, and postal addresses) from a reputable broker that guarantees compliance with all applicable laws. 

We will always provide the ability to opt-out of our marketing emails.

Orders

When you work with us (i.e., become a customer/client), you will be required to provide your name, registered company name, billing address and at least one phone number. This information will be used to create your account on our CRM system (see ‘CargoWise One’ below) and in our accounting software (see ‘Sage’ below), and to perform a soft credit check via a service provider such as Experian.

Shipment Tracking

Our shipment tracking service (“WebTracker”) is only available to businesses and the only personal data we process in relation to that service is user login credentials (usernames and passwords) and system logs. System logs, which are only used for security and troubleshooting purposes, record when you successfully logged on to the system for example.

Home Delivery

We process addressee details on behalf of other business (i.e., senders). Also see ‘LocateIT’ and ‘Hauliers / Carriers / Couriers’ below. 

Careers

You may submit your resume and other information to apply for a job with Pinnacle International Freight. We will only use that information for the purpose of dealing with your job application. If your application is not successful in the first instance, we may ask for your consent to retain your details for the consideration of future opportunities at Pinnacle International Freight. We are regulated by the Civil Aviation Authority (CAA) and are required (by law) to conduct DBS checks and thorough work history checks. 

Employees

Our employees are informed of how their personal data is processed and for what purpose via our employee privacy notice. As with all personal data we collect, we only collect what we need and do not do anything unexpected with it.

Contractors

Our contractors are informed of how their personal data is processed and for what purpose via our employee data protection policy. As with all personal data we collect, we only collect what we need and do not do anything unexpected with it. 

Suppliers

You’ll be required to provide identity information / proof accreditation / membership number if the type of work you’re undertaking demands it.

Personal Data We Collect by Automated Means

Cookies and Tracking Technologies

We use cookies and other tracking technologies.  For more information on the cookies and tracking technologies we use and for information on how to manage your settings via the ‘cookie banner’ on our website, please click https://pinnaclefreight.com/cookie-policy/

Personal Data We Share and/or Process using Data Processors

We only process your personal data as described in this Privacy Notice. We do NOT sell, rent, or trade your personal data.

IT Infrastructure and Software Support Providers

Whilst we do not share personal data with our infrastructure and support providers as such, it is possible that they could have some visibility of it whilst providing support/investigating a problem.

Microsoft

As providers of our email, document sharing, and video conferencing platforms, Microsoft process personal data on our behalf.

Zoom

We sometimes use Zoom as an alternative to Microsoft Teams for video conferencing.

CargoWise One CRM

We use CargoWise One for Customer Relationship Management and to manage our mailing list and to send marketing and promotional emails to those who have subscribed. CargoWise One also enables us to provide an unsubscribe link at the bottom of our marketing and promotional emails.

CargoWise One Invoicing

We use CargoWise One for billing/invoicing.

LocateIT

LocateIT is our Warehouse Management System (WMS) where names, email addresses, delivery addresses, and telephone numbers are processed and stored.

Social Media

Our website includes links to our company pages on LinkedIn and Facebook. These platforms use cookies and other tracking technologies (usage data) for advertising, recommendations, insights and measurements relating to those who visit our page. As administrators of our company pages we are jointly responsible with the social media companies for the processing of visitors’ data. 

Hauliers / Carriers / Couriers

Addressee details are shared with hauliers/carriers/couriers where necessary to make delivery.

Links to Other Websites

We provide links to other websites on our website. These websites have their own privacy policies and terms and conditions, which you ought to review if you visit them.

How We Protect Personal Data

We have implemented appropriate technical and organisational measures to protect against loss, misuse or unauthorized access, disclosure, alteration, or destruction of the personal data we collect. Being Cyber Essentials certified is one way of us being able to evidence this. 

Personal Data We Transfer

Where we transfer personal data outside of the UK, we will implement appropriate safeguards where necessary to ensure a degree of security similar to that achieved for personal data that resides in the UK. 

How Long We Keep Personal Data

We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected and continue to process it, and to satisfy any legal or accounting requirements.  

Your Choices and Rights

If you would like to update your contact information or preferences, please contact us as described in the “How to Contact Us” section below.

To the extent required by law, we can provide you with: (i) reasonable access to the personal data we hold about you, and (ii) the ability to review, correct and delete such personal data. To help protect your privacy, we’ll take reasonable steps to verify your identity before granting access to your personal data.  If we are processing your personal data under your consent, then you can withdraw that consent at any time.  If we are relying on legitimate interests to process your personal data, then you can object to that processing.  If the processing of your personal data is under dispute, then you can prevent further processing until we’ve addressed your concerns. 

Complaints

If you have any concerns over our processing of your personal data, then please raise them with us by emailing or writing to us at the addresses shown in the “How to Contact Us” section at the bottom of this page.  If you are not satisfied with our response, you can raise the matter further with the Information Commissioner’s Office (https://ico.org.uk/make-a-complaint).

Updates to this Privacy Notice

This Privacy Notice is likely to change from time to time. We will amend the “Last Updated” date (at the top of this Notice) whenever there is a change. If the changes are significant, we’ll also provide a prominent notice at the top of this web page.

How to Contact Us

If you have any questions or queries, would like to make a complaint, would like us to update the personal data we hold about you, or exercise your rights, please contact us by: 

• Sending an email to: qssc@pif.co.uk

Or

• writing to us at:

Compliance Officer 

Pinnacle International Freight Limited

Unit 1 Swannington Road

Broughton Astley

Leicester 

LE9 6TU